Techno Contact Elite boasts an in-house, specialized service team committed to supporting you in the maintenance and servicing of your equipment across its entire life cycle. Our service contract designers will arrange a meeting with you to address any inquiries you may have and to delve into your specific requirements. They will comprehensively outline the array of services we provide, tailoring a personalized service contract package that aligns with the distinctive needs of your equipment and your business operations. This ensures that you receive dedicated support and maintenance services that cater to the longevity and optimal performance of your equipment.
Service contract options:
• Preventive Maintenance only
• Extended warranties
• Labor and parts included for service calls
• Same day 24/7hr service response time
• Predictive maintenance
• Proactive parts replacements
• Multi-year agreements
• Decontamination
TURNKEY PROJECTS
Techno Contact Elite provides comprehensive turn-key project delivery, encompassing all the specialized services required to seamlessly transport your new equipment from the manufacturer's loading dock to its final placement within your facility. Holding RBQ #5740-1598-01 enables us to engage any necessary sub-trades for tasks such as removing old equipment and installing new ones. Our project managers take charge, coordinating and overseeing the on-site work conducted by contractors to ensure a smooth and efficient process.
• Needs assessment
• Personalized Shop drawings
• Transport and logistics
• Equipment positioning
• Load bank testing
• Equipment removal and recycling
SERVICES
Preventive maintenance inspections, parts/labor warranties for service calls and repairs, guaranteed response times, proactive replacement of consumable parts (such as air filters, humidifier cylinders, batteries).
ASSEMBLY
Unpacking and on-site installation of new products by our technicians, installation of accessories, power bars, etc., in IT cabinets/racks, including inter-cabinet wiring connections.
REMOTE MONITORING
24/7 remote monitoring of critical facilities and equipment such as UPS systems, cooling units, temperature, leak detection, energy consumption, and more
DECONTAMINATION
Specialized teams and equipment for cleaning white rooms, server rooms, laboratories, equipment rooms, and more.
UPGRADES
Lifecycle management of critical support equipment through proactive replacement of parts.
DECOMMISSIONING
Power-down, disconnection, on-site removal, and recycling of end-of-life equipment.
